Order Processing
At Killa Design, we take great care in preparing and processing your collectibles for shipment. Here’s what you can expect:
- Processing Time: 1-3 business days
- Processing includes: Order verification, quality inspection, secure packaging, and preparation for shipment
- Order Confirmation: You will receive an email confirmation once your order is processed
- Tracking Information: A tracking number will be provided via email once your package is dispatched
Delivery Timeframes
Standard delivery timeframes after dispatch:
- Estimated Delivery: 10-15 business days
- Note: Actual delivery times may vary based on your location and local customs procedures
Shipping Regions & Considerations
We ship worldwide, but please note:
- Delivery times may vary by region
- Remote locations may require additional transit time
- International orders may be subject to customs duties and taxes
- Local customs regulations may affect delivery schedules
Potential Delays
Several factors may impact delivery times:
- National and local holidays
- Natural disasters or severe weather conditions
- Public health emergencies or pandemics
- Customs clearance procedures
- High-volume shipping periods (e.g., holiday seasons)
Tracking Your Order
- Track your package using the provided tracking number
- Updates are typically available within 24-48 hours of shipment
- Contact us at hi@killa.design if you haven’t received tracking information within 3 business days of order confirmation
International Shipping
For international orders:
- Recipients are responsible for any customs duties, taxes, and fees
- Import duties are not included in our shipping charges
- Please check your country’s import regulations before placing an order
- Some countries may have restrictions on certain collectibles
Package Protection
We take extra care to ensure your collectibles arrive safely:
- All items are carefully packaged to prevent damage
- Insurance is included for all shipments
- Premium packaging materials are used to protect your collectibles
- Each item is individually wrapped and secured
Lost or Damaged Packages
In the rare event of shipping issues:
- Report any damage within 48 hours of receipt
- Provide photos of damaged packaging and items
- Contact our customer service team immediately
- We will work with shipping partners to resolve any issues
Shipping Methods
We currently use reliable courier services to ensure safe delivery:
- Standard international shipping
- Tracked and insured delivery
- Professional courier services
- Signature required upon delivery for valuable items
Contact Information
For shipping-related queries:
- Email: hi@killa.design
- Response time: Within 24 business hours
- Include your order number in all correspondence
Special Notes
- We do not ship to P.O. boxes
- Address changes cannot be made once an order has shipped
- Multiple items may ship separately depending on availability
- Local pickup is not available at this time
For any questions about our shipping policy or to track an existing order, please don’t hesitate to contact our customer service team at hi@killa.design. We’re here to ensure your Killa Design collectibles reach you safely and efficiently.